Returns, Refund and Exchange Policy


Returns, Refund and Exchange Policy


Customer Satisfaction
Nothing is more important to us than your complete satisfaction. If you’re not happy with a purchase for any reason, simply contact us at sales.ecstech@gmail.com or call/WhatsApp us at +60102645389 and we’ll take care of you.

30 Day Refunds and Exchanges 
Decorationoutlet2u.com gladly accepts returns of defective product purchased for a full refund or exchange within thirty (30) calendar days of original purchase. Original proof of purchase must be submitted to us. Refunds will be made by cash transfer through online banking only. 

Our Guarantee
We guarantee our product to be free of manufacturing defects and will accept any defective item for refund or exchange. For returns and exchanges, customers are advised to notify us first at sales.ecstech@gmail.com by quoting the invoice number and product details.

Return Shipping
To return your merchandise using your own trackable and insured shipping method, mail the item to be returned inside the original plastic packaging along with the packing slip to the address we provide. All returns will be processed by us within seven (7) working days from the date we receive the parcel. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your application is approved, then your refund will be processed, and we will notify you once payment is ready. All unclaimed parcels are forfeited sixty (60) calendar days after a notification email is sent. Our working hours are on weekdays from 9am to 5pm except Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered.

Please email sales.ecstech@gmail.com for return shipping address and information.

Decorationotlet2u.com is not responsible for shipping fees or lost returns.  We reserve the rights to make amendments to this policy without prior notice.




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